Privacy Policy
Your privacy is critically important to us. Learn how we protect your data.
Last updated: 26/09/2025
Introduction
Welcome to Trainly's Privacy Policy. By using Trainly's website or services, you agree to the collection and use of your personal information in accordance with this policy. Please read this Privacy Policy carefully to understand how we handle your data.
Trainly operates the website trainly.co.uk, provides the Trainly Android & iOS apps designed to track trains accurately in the UK and offers a REST API for developers.
Data Collection
Information We Collect
When you use Trainly's services or website, we may collect various types of information:
Personal Information
This includes but is not limited to your name, email address, and any other information you provide to us voluntarily.
Device Information
We collect device-specific information (such as unique device identifiers or tokens) necessary for the operation of our apps.
Usage Information
Trainly may gather data about how you interact with our services, such as the pages you visit or the features you use.
Location Information
We may collect your device's location if you enable location services to provide accurate train tracking features.
Use of Cookies and Analytics Tools
Trainly uses cookies and Google Analytics to enhance your browsing experience and collect information about how our website is used. These tools help us understand user preferences, improve our services, and analyze trends without identifying individuals personally.
Use of Data
How We Use Your Information
We utilize the collected information for various purposes:
- Service Provision: To provide, maintain, and improve our services, including accurate train tracking features.
- Communications: To communicate with you regarding service updates, new features, or respond to your inquiries.
- Personalization: To personalize your experience and offer content or features tailored to your preferences.
- Security and Protection: To maintain the security and integrity of our services and protect against fraudulent or unauthorized activities.
Protection Measures
Trainly is committed to protecting your data and implements appropriate security measures to prevent unauthorized access, alteration, or disclosure of your information.
User Rights
Your Rights and Choices
As a user of Trainly's services, you have the right to:
- Access and Correction: Access and update your personal information.
- Data Deletion: Request the deletion of your data, subject to legal obligations.
- Opt-out: Opt-out of certain data collection or processing activities.
Third-party Affiliations
Trainly does not engage in affiliate programs. However, we may share data with third-party service providers that assist us in delivering our services or analyzing website usage. These providers are bound by confidentiality obligations and are not permitted to use your data for unrelated purposes.
Policy Changes
Trainly reserves the right to modify or update this Privacy Policy at any time. We will notify you of any significant changes through our website or other communication channels.
Queries or Contact
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].
Additional Information
Age Restrictions
Trainly does not impose age restrictions on its services. However, our services are intended for general audiences and may not be suitable for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age.
Data Deletion
In the event you wish to delete your personal data from our systems, please contact us at [email protected]. We will process your request in accordance with applicable laws and regulations.